The Leader in Social Business Intelligence

ListenLogic helps the world’s largest companies translate the hundreds of millions of social media conversations taking place each day into real-time insight and enterprise response to manage risk, engage with customers and drive innovation.

ListenLogic Risk & Threat Monitoring helps enterprises monitor and stay ahead of corporate threats that emerge from social media.  Our Social CRM & Structured Data Stream products intelligently parse and classify the social media firehose to massively scale social customer engagement and outreach. Our Advanced Social Analytics deliver deep understanding of consumer attitudes and needs for real-time and predictive insight.  Our Pharma & Health division, ListenLogic Health, specializes in providing social intelligence to pharma, health and wellness companies.

How We’re Different:

  • Smarter, Faster, More Data: We collect, parse, categorize, enhance, structure and analyze more data faster than anyone; hundreds of millions of social media posts a day, with average latency times of 40 milliseconds. We use supercomputing, massively parallel systolic pipelines and map-reduce (beyond the capabilities of Hadoop), cloud resource scheduling, thousands of CPUs, terabytes of memory and petabytes of storage to transform unstructured social media data into highly classified structured data.
  • High-Performance Social Business Intelligence Solutions: We classify and analyze social media data for Real-Time Action (Risk & Threat, Customer Service, Marketing), Social Analytics, and Social Market Research with proprietary IP. Our Pulsar platform provides the scalability, cost efficiency, data integrity and performance demanded by large enterprises.
  • Predictive Analytics: We build descriptive, predictive indicators in select domains (financial, healthcare, entertainment, cpg) to reduce corporate risk and drive new opportunity.
  • Strategy & Expertise: We bring extensive experience in planning and executing Social Business Intelligence. We have deep knowledge of the planning needed to assess and implement programs.
  • Flexible Data Integration: We integrate social data with existing business information systems (CRM, BI, ERP, DBMS).
  • Multi-Language Support: We offer global solutions with multi-language support.

Our Social Business Intelligence solutions help clients:

  • Get early warning of crises
  • Efficiently scale real-time customer engagement and outreach
  • Understand consumer preferences and customer satisfaction
  • Develop marketing strategies
  • Find sales opportunities
  • Guide new product development
  • Optimize advertising mix
  • Increase market share
  • Integrate social data into CRM, BI, ERP and DBM platforms
  • Become predictive about their business

See our management team, click here.

To see some of our clients, click here.

To learn more about ListenLogic solutions, contact us.