ListenLogic Omni-Channel Customer Analytics seamlessly consolidates customer contact center voice recordings, social media, open-ended surveys, email and text, chat, CRM, and sales data in powerful central-view dashboards to help your organization lower operational costs, increase revenues, and ensure regulatory compliance.
We fuel many of the world’s leading brands across the pharmaceutical, financial services, media & entertainment, legal, food & beverage, consumer packaged goods and technology sectors, delivering unprecedented insight to their Marketing, Brand, Care, Product, Insights and Market Research teams. ListenLogic dramatically improves:
> Contact Center Efficiency: reduce interaction times, repeat callers, identify agent sub-performers
> Customer Experience: improve CX and NPS, omni-channel customer insights w/ root cause analysis
> Risk Monitoring & Compliance: detect product quality issues and messaging compliance, identify regional/local vicinity occurrence
> Product & Service Innovation: customer feedback about products with drill down capability into the call, post, email or chat
> Data Integrity: validate and improve reason coding in CRM through speech analytics
To discuss how our insight solutions can help you grow your business, contact us.
Powerful insight solutions to understand market dynamics, shopper decisions and consumer mindsets to set strategy and drive innovation. Learn more >>
Advanced analytics technology to track unstructured big data with unparalleled accuracy, speed, and ease. Learn more >>
Expertise in consumer packaged goods, food and beverage, retail, pharmaceutical & healthcare, media & entertainment and financial services. Learn more >>