ListenLogic’s proprietary social media monitoring technology helps enterprises keep up with social media conversations with unparalleled accuracy, speed, and ease. Leveraging patented machine-learning and supercomputing technologies, the platform analyzes content from over 250 million online sources in real-time, enabling you to better understand and respond to customers, threats, and opportunities as they happen.

ListenLogic’s Social Analytics helps organizations:

  • Gain greater insight into the consumer attitudes and perceptions about your brand, products, and competitors.  The technology collects from blogs, Twitter, Facebook, mainstream news, forums, comments, video and image sites – all public data
  • Quickly identify threats and opportunities to manage reputation
  • Immediately flag, assign, and engage consumers
  • Track and trend KPIs such as sentiment, influencers and demographics

A Social Media Intelligence Solution:

Patented Technology: Machine-learning and supercomputing technology adapts to your brand’s unique chatter and delivers relevant data and sentiment accuracy.

  • Data relevancy
  • Sentiment accuracy
  • Influencer ratings
  • Geographic targeting (country, state, MSA)
  • Demographic segmentation (gender, age group, ethnicity)

Expert Insights & Analysis: our analysts develop client-specific relevance, sentiment, and influencer algorithms and monitor for ongoing accuracy, trend spotting and alert notifications. They also analyze social media conversations and provide clients with weekly/monthly insight reports with qualitative and quantitative insights and answers.

  • Dedicated industry expert analyst
  • Weekly/monthly insight reports
  • Custom Q&A project requests
  • Client read-thru with insight reports
  • Adaptive analysis

Trending Analysis and Filtering

See sentiment trending and topics of conversation. Easily drill down into the relevant mentions by day.

 

Popular Topics with Consumer Opinion

Be alerted to shifts in opinion. Watch for a sudden surge of negative comments and fix the problem as promptly as possible. Red topics below are issues to address.

Trending

Demographic and Geographic Segmentation

View what females, aged 25-34, in California, are saying about your brand, product, service or competitor. Easily drill down into the relevant mentions.

PDF Reporting

Easily generate a PDF report for benchmarking and distributing to company stakeholders.

ListenLogic’s distinct capabilities include:

Comprehensiveness: captures and analyzes content from over 250 million online sources including blogs, microblogs, social networks, message boards, comments, multi-media and news sites.

Accuracy: highly accurate results through next-generation semantic NLP technology:

Pure Signal™: ensures only the relevant data and avoids a “fire hose” of superfluous information. Even if a brand is associated with common terms, our patented technology uses advanced phrase detection to deliver only the relevant conversations.

Adaptive Sentiment™: custom tailored sentiment algorithms for the brand and company keyed to the role of the user. Machine learning technology optimizes for increased accuracy.

Social Influence Quotient (SIQ): a patent-pending algorithm that incorporates over 50 factors to score the relative influence level of each post. This algorithm takes into account criteria including the inbound and outbound links, traffic, followers and friends, engagement level, site history, and relative search engine ranking. SIQ is designed to be predictive, in that is helps clients measure the relative probability of each post “resonating” throughout social media in real-time. This way they can stay ahead of threats and opportunities as they happen, rather than being after the fact.

Real-Time Analysis: captures and analyzes data within minutes of a post. Uses parallel computing to analyze data with unmatched speed (every 5-20 minutes).

Accessibility: intuitive user interface and corporate role-based dashboards with infinite drill down and discovery. Slice and dice any concept by keywords, topics, influencers, sentiment, tags, time and view the raw discussions individually. Easily generate custom reports, tag posts, and create notes to share throughout the organization.

Social CRM: disseminate information throughout the organization with built-in communication workflow – empowering sales, customer service, marketing, and brand management to collaborate and drive more business. Simply engage consumers directly through the platform to log all communication. ListenLogic also integrates with third-party enterprise CRM systems such as Oracle and SAP.