Social Media Command Center

Real-Time Enterprise Brand Protection

Corporate threats can quickly emerge from social media and impact your business.  It’s all too common for large corporations to be the last to know when a critical issue is spreading virally online.  That’s why leading companies turn to ListenLogic Risk & Threat Monitoring to actively monitor online and social media to stay ahead of crisis and protect their brand’s reputation.

ListenLogic Risk & Threat Monitoring is a software as a service (SaaS) social business intelligence product that listens to all forms of mainstream news, social networks, blogs, microblogs, message boards, forums, and multimedia platforms to automatically identify, analyze and escalate critical reputation issues to key stakeholders across the enterprise.  Once an incident is automatically identified, categorized, and verified, alert notifications are immediately delivered to executive management, corporate communications and public relations teams via email and mobile applications.  Incident history is system-generated for issue tracking management and CRM-like workflow.

Introducing ListenLogic Risk & Threat Monitoring

Risk & Threat Monitoring addresses the needs of executive, corporate communications, investor relations, human resources, consumer affairs, marketing and security stakeholders to manage risk by monitoring conversations on online and social media in real-time.  The system automatically looks out for broad business issues, including:

  • Executive team reputation
  • Safety and security
  • Corporate brand reputation
  • Finance earnings, shareholder meetings
  • Corporate and product misinformation
  • Labor issues
  • Corporate regulatory non-compliance
  • Competitive intelligence

Real-Time Tracking, Mapping and Alerts

ListenLogic Risk & Threat Monitoring offers:

  • Identification of threats, crisis, legal, HR and service issues
  • Measuring and reporting of known and unknown threats
  • Comprehensive issue tracking and history in a CRM-like dashboard
  • Escalation of outreach opportunities to PR, Marketing and Customer Service
  • Real-time QC by intelligence analysts
  • Available in 13 languages with global coverage